Frequently Asked Questions

Is oliverance a tailor for alterations?

No. This label has its focus on the own design. A tailor and alteration service is of course available for items which were purchased from oliverance.

Otherwise, you have the opportunity to commission your individual garment for evening or bridal fashion made by oliverance.

How does a commissioned design work?

You make an appointment or send me an e-mail with your idea or request. We agree on a model, and you get a cost estimate. If you agree, measurements will be taken, and prototypes will be tailored to your figure. Finally, the designer piece will be implemented in the desired material. Then you can pick it up or it will be sent by a supplier.

Can clothes be borrowed for special occasions?

Yes, please send your inquiries to info@oliverance.de.

Size chart

The model is 172 cm tall and wears size 36 (EU).

EU Chest Waist Hip Step Length
XS 32 76 62 86 80,8
34 80 65 90 80,5
S 36 84 68 94 80,2
38 88 72 97 79,9
M 40 92 76 100 79,6
42 96 80 103 79,3
L 44 100 84 106 79,0

Taking measurements

Taking Measurements

Sustainability

oliverance’s as a brand envisages timeless and eye catching design. Each classically elegant piece in the collection has no ‘expiry date’ and offers an alternative to the current, disposable fashion industry.

The materials used are sustainable, natural fabrics such as linen, silk, wool and cotton. Synthetics are from principle avoided.

The design, materiality and implementation are of the highest quality and with a view to longevity and sustainability.

All products are printed by dieUmweltDruckerei using 100% recycled paper, organic inks and green power.

Press

Go to Press Area.

Shipment

The goods are delivered in national territory (Germany) and in EU countries. We calculate the shipping costs according to the shipping weight. The delivery takes place with our shipping partner DHL.

The shipping costs within Germany: EUR 6.90 Shipping within the EU: EUR 15.99

International shipping with UPS Standard or DHL Express is possible. Please contact us separately. The delivery time takes 1-3 working days after conclusion of contract (if payment in advance has been agreed, after receipt of payment).

If you have ordered items with different delivery times, we will ship the items in one, unless we have made any other agreements with you.

You also have the opportunity of picking up your order at the fashion studio in consultation.

Payment methods

Payment in advance and via PayPal.

Reservation of title: Our goods remain our property until full payment.

Power of revocation

You have the right to revoke from the contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Return

  • As a small fashion label, we do not work with return labels. The cost of the return shipment is paid by the buyer.
  • You can return items from your order within 14 days after receipt.
  • Before returning the item, please contact us at info@oliverance.de containing an indication of your order and customer number.
  • Oliverance only accepts return items in their original, unworn condition. When returning items, please ensure that the item(s) are properly packaged. If possible, please use the original packaging material. Please also attach a copy of your order confirmation or invoice.
  • Until arrival at our warehouse, you are responsible for the goods. Make sure to pack your return in a manner that protects the items or package from damage. We don’t take possession for deliveries that have been returned erroneous.
  • If you would like a replacement for returned item(s), please make a note, and tell us the item(s) you want with the item number, colour, and size.
  • If you do not want a replacement, after examining the returned items, we will refund the appropriate amount to your original mode of payment if there is no reason for complaint. Please allow approximately 10-12 business days after receiving your return for inspection and crediting.
  • Please stamp the return sufficiently and send the following return address.

Return address

Modeatelier oliverance
Leila Hujeirat
Neckarstaden 14
69117 Heidelberg
Germany

Is it possible to make an internship at oliverance?

Yes. You must comply with the following requirements: Enrolled student in fashion design or clothing technology, sense of responsibility, good knowledge in sewing and pattern construction, good knowledge of Photoshop, Illustrator, InDesign, fluent German and/or English, duration of the internship: 3-6 months. Unsolicited application to info@oliverance.de